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Frequently Asked Questions
VIVI®
Yes, VIVI®s are variable boot uppers that can be put on any shoe of your choice.
Definitely! We offer VIVI®s in many different lengths and widths so that everyone can find what they are looking for. You can order shorter versions of all VIVI® models.
If you are interested in short boots or VIVI®s that end below the knee, you can order 2 lengths shorter than what is recommended in the size guide for over the knee.
Example: The size guide recommends length M, then you have to order length XS for a pure below the knee model.
If you are not sure which is the right length for you, why not book a complementary fitting session with us?
Yes, any overknee VIVI® can be converted into an underknee VIVI® by folding the VIVI® in at any point, or pulling it down a little overall. For a pure underknee look, however, we recommend ordering two lengths shorter.
All types of shoes work with VIVI®s.
If you don’t want people to see that your boots are made of two parts, namely the VIVI® and your shoe, then we recommend that you take shoes that go up to the ankle and are as close-fitting as possible. Another tip to create a perfect transition between the shoe and the VIVI® is to choose the shoe in the same look as the VIVI®.
However if you like combining your shoes and VIVI®s in a way that people see that your boots consist of two parts, your imagination is the limit. You can combine your VIVI®s with all of your shoes.
The VIVI®s can easily be wiped with a damp cloth or be dry cleaned.
The VIVI®s are handcrafted in Poland.
Contact
You can reach us at any time by sending us an email to contact@viviensophie.com or directly through our contact page.
You can make a virtual appointment with our Styling Team here or make an appointment to visit our Showroom in Bad Homburg to get personal advice and individual styling tips by sending us an Email at contact@viviensophie.com . Configure your perfect VIVI style with us and experience the highlights of our collection!
Shipping and Returns
In the EU, shipping and returns are free.
However for the time being, we need to charge shipping costs of orders from outside of the EU. You can find the respective shipping costs on the "Shipping & Payment Policy" page.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. You can find the shipping costs to countries outside of the EU on our "Shipping & Payment Policy" page.
It depends on where you are. Orders processed in the EU will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 10-15 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.